km378 is committed to providing a safe, secure, and responsible gaming environment for all players. Gaming should always be entertaining, never a source of stress or financial difficulty. We provide comprehensive tools and resources to help you stay in control of your gaming activity and seek support if you need it.
km378 believes that gaming should remain a form of entertainment. We implement industry-leading player protection measures to ensure our platform is used responsibly and safely by all members of our community.
All players must be at least 21 years of age. We enforce strict KYC verification before processing any withdrawal to confirm identity and age compliance.
Set daily, weekly, or monthly deposit limits directly from your account settings. Limits help you manage your spending and stay within your budget.
Enable time-based alerts to receive notifications after you have been logged in for a specified duration. Stay aware of how long you have been playing.
Request a temporary or permanent break from gaming. During self-exclusion, your account is locked and you cannot deposit, bet, or log in.
km378 operates under a strict commitment to responsible gaming principles. We recognize that for the vast majority of players, online betting and casino gaming is a fun and exciting leisure activity enjoyed responsibly alongside other hobbies and social pursuits. However, we also acknowledge that a small percentage of individuals may develop problematic gaming behaviour that negatively affects their financial wellbeing, mental health, or personal relationships.
Our responsible gaming framework is designed to minimize harm, empower players with control tools, and ensure that support resources are readily available to anyone who needs them. km378 does not profit from problem gambling — our long-term success depends on building a community of satisfied, responsible players who enjoy our platform safely and sustainably.
km378 provides a comprehensive suite of player control tools accessible directly from your account settings. These tools give you the power to set boundaries and manage your gaming activity according to your personal circumstances.
Set a maximum amount you can deposit into your km378 account over a given time period (daily, weekly, or monthly). Once you reach your limit, you cannot deposit additional funds until the period resets. Limit increases take effect after 7 days — this cooling-off period helps prevent impulsive decisions. Limit decreases take effect immediately.
Configure alerts to notify you after you have been logged in for a specified duration (e.g., 1 hour, 2 hours, 3 hours). These reminders help you stay aware of time spent gaming and encourage regular breaks. Session reminders are delivered as on-screen pop-ups and do not log you out automatically — you retain full control.
Request a break from km378 for a fixed period (7 days, 30 days, 90 days, 6 months, 1 year) or permanently. During self-exclusion, your account is fully locked — you cannot log in, deposit funds, place bets, or access any part of the platform. To request self-exclusion, contact [email protected]. Self-exclusion cannot be reversed early — this ensures the protection is effective.
km378 displays periodic summaries of your net win or loss during active gaming sessions. These reality checks provide transparent visibility into your spending and help you make informed decisions about whether to continue playing. You can view detailed transaction history and gaming statistics in your account dashboard at any time.
Need a short break but not ready for full self-exclusion? Request a temporary time-out (24 hours, 48 hours, or 7 days). During a time-out, your account is temporarily locked but you retain the ability to withdraw any existing balance. Time-outs are useful for taking a breather during a losing streak or stepping away when emotions run high.
Our customer support team is available 24/7 via live chat and email at [email protected]. Indonesian-speaking agents are on duty from 08:00 to 24:00 WIB daily. If you have concerns about your gaming behaviour or need help configuring responsible gaming tools, our team is here to assist you with compassion and confidentiality.
Problem gambling behaviour often develops gradually. If you recognize several of these warning signs in yourself or someone you care about, it may be time to seek support.
Spending more money or time on gambling than you originally intended, or chasing losses by placing larger bets to recover what you have lost.
Neglecting personal responsibilities, work, or relationships because of gambling activity. Missing important commitments or social events to continue gaming.
Borrowing money, selling possessions, or taking out loans to fund gambling. Using money designated for rent, bills, or family expenses to place bets.
Feeling anxious, irritable, or restless when you are not gambling. Experiencing withdrawal-like symptoms during breaks from betting or gaming.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling. Hiding gambling activity or becoming secretive about finances.
Continuing to gamble despite negative consequences such as financial hardship, relationship breakdowns, or declining mental health. Feeling unable to stop even when you want to.
km378 is not a counselling service, but we encourage anyone experiencing gambling-related harm to contact local or international support organizations. While we cannot provide therapeutic intervention ourselves, we are here to support your decision to seek help by facilitating self-exclusion, providing account history for counselling purposes, or answering any questions about our responsible gaming tools.
If you or someone you know is struggling with problem gambling, professional help is available. These organizations provide confidential counselling, treatment programs, and support groups for individuals and families affected by gambling harm.
An international fellowship of men and women who share their experience, strength, and hope to help each other recover from compulsive gambling. Find meetings and resources at GA chapters worldwide.
Provides education, advocacy, and resources for problem gambling prevention and treatment. Offers helplines, online chat support, and referrals to local treatment providers.
A UK-based charity providing free information, advice, and support for anyone affected by problem gambling. Offers live chat, phone support, and a network of local counselling services.
km378 is strictly for adults aged 21 and above. Underage gambling is illegal and harmful. We employ rigorous age verification procedures, including mandatory KYC document checks, to ensure no individual under 21 can open or maintain an account on our platform.
Parents and guardians: We encourage you to take an active role in monitoring your children's internet usage and preventing access to online gambling sites. Consider using parental control software, internet filters, and device management tools to block gambling websites on devices used by minors.
If you discover that a minor has accessed km378 or created an account using false information, please contact us immediately at [email protected]. We will investigate and take appropriate action, including permanent account closure and forfeiture of any funds.
Some recommended parental control tools include:
You must be at least 21 years of age to create an account and use km378. Age verification is mandatory for all players before any withdrawal is processed.
Accounts found to belong to individuals under 21 will be immediately and permanently closed. Any funds held in underage accounts will be forfeited.
Learn more about km378's policies, player protections, and account features. Our FAQ answers common questions about responsible gaming tools, and our support team is available 24/7 to help you configure limits or request self-exclusion.